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Merito

Terms of Service

Last updated: October 8, 2026

Merito — Terms of Service

Operated by Mind Arc LLC Effective Date: July 14, 2026 Last Updated: October 8, 2026

Please read these Terms of Service ("Terms") carefully. They are a binding contract between you and Mind Arc LLC. They include, in Section 18, an agreement to resolve disputes by binding arbitration on an individual basis and a waiver of class actions, and, throughout, important limitations on our liability and disclaimers about what Merito is and is not.

1. Acceptance of These Terms

1.1. These Terms govern your access to and use of the Merito platform, including the website at meritoos.com, any associated subdomains, applications, tools, features, and content (collectively, the "Service"), provided by Mind Arc LLC ("Merito," "we," "us," or "our").

1.2. By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy and Disclaimer, each of which is incorporated by reference. If you do not agree, you may not use the Service.

1.3. If you use the Service on behalf of a law firm, company, or other organization, you represent that you are authorized to bind that entity to these Terms, and "you" refers to both you and that entity.

2. Definitions

  • "Account" means the registered profile through which you access the Service.
  • "Content" means any documents, text, files, data, receipt numbers, messages, and other materials you upload to, submit through, or generate using the Service.
  • "Credits" means the units used to access certain metered features of the Service, as described in Section 6.
  • "Counsel Product" means the plans, features, and workspaces designed for attorneys and law firms, as described in Section 5.
  • "Firm" means a law firm or legal-services organization that holds a Counsel Product subscription.
  • "Represented User" means an individual whose case data is shared with, or created within, a Firm's workspace.
  • "Free," "Pro," and "Counsel" refer to the plan tiers described in Section 5.

3. What Merito Is — and What It Is Not

This is the most important section of these Terms. Please read it in full.

3.1. Merito is an information and preparation tool. The Service helps individuals and their legal representatives organize documents, analyze evidence, structure petitions, and prepare materials in connection with U.S. immigration matters, including EB-1A, O-1A, and EB-2 NIW petitions.

3.2. Merito is not a law firm and does not provide legal advice. Mind Arc LLC is not a law firm, is not a lawyer, and does not provide legal, immigration, tax, or other professional advice. Nothing produced by, contained in, or accessible through the Service is legal advice, and nothing on the Service should be relied upon as a substitute for advice from a licensed attorney.

3.3. No attorney-client relationship. Your use of the Service does not create an attorney-client relationship between you and Mind Arc LLC or any of its personnel. No communications you have with the Service, and no Content you place into it, are protected by the attorney-client privilege or the work-product doctrine as against Mind Arc LLC.

3.4. No outcome guarantee; no prediction. The Service does not, and cannot, guarantee, predict, forecast, score, or estimate the likelihood of any immigration outcome. No feature of the Service — including analyses, readiness reviews, simulations, pattern references, or drafting tools — represents a prediction of how U.S. Citizenship and Immigration Services ("USCIS"), any officer, any court, or any other authority will decide any matter. Immigration decisions are made solely by the relevant government authorities based on their own review of a complete record and applicable law.

3.5. Every AI output is a draft for your review. All AI-assisted outputs of the Service are provided as drafts, educational simulations, or readiness materials to support your own work and the work of your licensed attorney. They are starting points, not final work product, and must be independently reviewed before any use, reliance, or filing. See Sections 8 and the Disclaimer.

3.6. Work with a licensed attorney. We strongly recommend that you retain a licensed attorney in an appropriate jurisdiction for any immigration matter. You are responsible for all decisions you make and all materials you file.

4. Eligibility and Accounts

4.1. Age. You must be at least 18 years old to create an Account or use the Service.

4.2. Accurate information. You agree to provide accurate, current, and complete information when creating your Account and to keep it up to date.

4.3. Account security. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. Notify us promptly at legal@eb1mentor.com if you suspect any unauthorized use. We are not liable for losses arising from your failure to safeguard your credentials.

4.4. One person per Account. Individual Accounts are for a single person. You may not share individual Account credentials. Firm workspaces may include multiple authorized members, as described in Section 5.

4.5. Some communication settings are on by default depending on where you sign up; you can change them at any time in Settings → Communications.

5. Account Types and Plans

5.1. Individual plans (Free and Pro). Individuals may use the Service under a Free plan or a paid Pro subscription. Each plan makes available a defined set of features and, where applicable, a monthly Credit allotment, as described at the point of purchase and on our pricing pages.

5.2. Counsel Product (attorneys and firms). Attorneys and law firms may subscribe to the Counsel Product, which provides shared workspaces for managing multiple client cases.

  • (a) Client-capacity subscriptions. Counsel plans are sold by client/case capacity (for example, a set number of active client cases per billing period), with the option to add capacity for an additional fee. The specific capacities, prices, and add-on terms are described at the point of purchase and may be updated from time to time.
  • (b) Firm-scoped access. Within a Firm's workspace, authorized Firm members may be granted access to case data that is shared with the Firm, subject to the access controls we make available. The Firm is responsible for configuring and managing the access of its members and for ensuring that its access to any Represented User's data is authorized.
  • (c) Firm responsibilities. The Firm is solely responsible for its own compliance with all professional-responsibility, confidentiality, conflict-of-interest, data-protection, and unauthorized-practice-of-law rules applicable to it, and for obtaining any client consents required for it to use the Service in connection with a client's matter. Mind Arc LLC is a technology provider only and does not supervise, direct, or take responsibility for any Firm's legal services.

5.3. Represented Users. If your case data is shared with a Firm through the Counsel Product, the Firm and its authorized members may be able to view and work with that shared data. Section 5.2(c) and our Privacy Policy describe this access. Your relationship with any Firm is governed by your separate agreement with that Firm, not by these Terms.

6. Credits, Billing, and Subscriptions

6.1. Credits generally. Certain metered features consume Credits. We use two separate types of Credits, tracked independently:

  • (a) Purchased Credits — Credits you buy separately. Purchased Credits do not expire.
  • (b) Monthly plan Credits — Credits included with a paid subscription. Monthly plan Credits reset at the start of each billing period and do not roll over to the next period. When you use a metered feature, monthly plan Credits are drawn down before Purchased Credits.

6.2. Automatic re-credit for failed operations. If an AI-assisted operation fails on our side (for example, a tool run does not complete due to an error attributable to the Service), the Credits consumed by that operation are automatically returned to your balance. This automatic re-credit is a feature of the Service and is separate from any right to a cash refund under Section 6.7.

6.3. Subscriptions and billing. Paid plans are billed in advance on a recurring basis (for example, monthly or annually, as selected). By subscribing, you authorize us and our payment processor to charge your payment method on each renewal date until you cancel. Prices are stated exclusive of taxes unless otherwise indicated; you are responsible for applicable taxes.

6.4. Free trials. Where a plan is offered with a free trial period (for example, a 7-day trial of the Pro plan), the following applies:

  • (a) Card required. A valid payment method is required to start the trial. At the end of the trial period, we will automatically charge that payment method for the first billing period of the plan you trialed, at the price shown at the point of purchase, unless you cancel before the trial ends.
  • (b) Reduced Credit allowance during the trial. During the trial period, your Monthly plan Credits are limited to a reduced trial allowance (as stated on our pricing page), not the plan's full monthly amount. Certain features — such as document and report exports — may also be limited or unavailable during the trial, as indicated within the product. The full monthly allowance and all plan features become available once the trial converts to a paid subscription.
  • (c) Cancelling during the trial. You may cancel at any time before the trial ends from your Account settings, at no charge. Canceling during the trial ends your access to the trialed plan's paid features and forfeits any remaining trial Credit balance; it does not affect any Purchased Credits.
  • (d) Upgrading early. You may end your trial early and convert to a paid subscription immediately from your Account settings. Doing so charges your payment method right away and extends your first paid billing period by the number of days remaining in your trial, at no additional cost, so no trial time is lost.

6.5. Auto-renewal. Subscriptions renew automatically at the then-current price for the applicable term unless you cancel before the renewal date. We will notify you of material price changes before they take effect, and such changes apply to renewals occurring after the notice period.

6.6. Cancellation and downgrade — effective at end of the current period. You may cancel or downgrade your subscription at any time from your Account settings. Cancellations and downgrades take effect at the end of your then-current paid billing period. You retain access to the plan you paid for until that period ends, and you will not be charged for the next period. We do not provide prorated refunds for the unused portion of a period, except as required by law or as stated in Section 6.7.

6.7. Refunds. Except as required by applicable law or as expressly stated in these Terms, fees are non-refundable. This general rule is subject to the following:

  • (a) Failed AI operations are automatically re-credited as described in Section 6.2, so Credits are protected against Service-side failure.
  • (b) Statutory rights. Nothing in these Terms limits any non-waivable refund or cancellation right you may have under applicable consumer-protection law.
  • (c) One-time orders. Certain features (for example, translation orders) involve a real, non-recoverable cost once delivery has begun; refund eligibility for such orders, if any, is described at the point of purchase.

6.8. Payment processing. Payments are processed by our third-party payment processor (Stripe). We do not store your full payment-card numbers. Your use of payment features is also subject to the processor's terms.

7. Your Content and License to Us

7.1. You own your Content. As between you and Merito, you retain all ownership rights in your Content. We do not claim ownership of it.

7.2. License to operate the Service. You grant Mind Arc LLC a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, process, transmit, display, and create derived data structures from your Content solely to the extent necessary to provide, secure, maintain, and improve the Service for you and — where you share Content with a Firm — for that Firm. This license ends when your Content is deleted, except for the limited retention described in Section 14 and our Privacy Policy.

7.3. We do not train AI models on your Content. We do not use your Content to train, fine-tune, or develop any artificial-intelligence or machine-learning model, and we do not permit our AI processing vendor to use your Content to train its models. See our Privacy Policy for details.

7.4. Prompt-injection defense (a promise to you). Some Content you upload may contain text designed to manipulate automated systems. We take reasonable measures so that Content processed by the Service cannot cause the Service to take unintended automated actions on your behalf or on behalf of others. This is a commitment about how we handle your Content, not a warranty that the Service is free of all vulnerabilities.

7.5. Your responsibility for Content. You represent that you have the rights necessary to upload your Content and to grant the license above, and that your Content does not infringe or violate the rights of any third party or any law.

8. AI-Generated Output

8.1. AI output can be wrong. Features of the Service use artificial intelligence to generate analyses, summaries, drafts, simulations, and other outputs. These outputs may be inaccurate, incomplete, outdated, or otherwise unsuitable for your situation, and may reflect limitations of the underlying models.

8.2. You are responsible for review. You are solely responsible for reviewing, verifying, and correcting any AI-generated output before relying on it, using it, sharing it, or filing anything based on it. Drafting-tool outputs must be reviewed by a licensed attorney before any filing. See the Disclaimer.

8.3. No prediction. Consistent with Section 3.4, no AI-generated output — including any score, rating, severity label, readiness indicator, pattern reference, or simulation — is a prediction of any immigration outcome, and none should be read as one.

9. Acceptable Use

You agree not to:

9.1. use the Service for any unlawful purpose or in violation of any applicable law or regulation;

9.2. use the Service to prepare, submit, or facilitate any materially false, misleading, or fraudulent statement or submission to USCIS or any other authority;

9.3. upload Content that infringes intellectual-property rights, violates privacy or confidentiality obligations, or that you do not have the right to upload;

9.4. attempt to circumvent, disable, or interfere with security features, rate limits, usage metering, Credit accounting, or access controls;

9.5. resell, sublicense, or provide access to the Service to third parties except as expressly permitted for Firms under Section 5;

9.6. reverse engineer, scrape, or use automated means to extract data from the Service except through interfaces we provide;

9.7. upload malware or use the Service to attack, overload, or disrupt any system; or

9.8. use the Service to harass, defraud, or harm others.

We may suspend or terminate access for violations, as described in Section 14.

10. Community Features

10.1. Public visibility. The Service may include community features (for example, discussion posts, opportunity listings, or shared resources). Content you post to community features may be visible to other users and, where indicated, to the public. Do not post confidential information you do not wish to share.

10.2. No legal advice among users. Community features are not a channel for obtaining legal advice, and other users are not your attorneys. We use automated moderation that screens submissions for content that appears to seek or provide legal advice and for personally identifiable information before publication, but this screening is imperfect and is not a substitute for your own judgment.

10.3. Our rights. We may remove, edit, or restrict community Content that violates these Terms or that we reasonably consider inappropriate, and we may do so without notice.

11. Third-Party Services

11.1. The Service relies on third-party providers to function (for example, hosting, payment processing, database and storage, email delivery, analytics, background-job orchestration, AI processing, and web archiving). Our current processors are described in our Privacy Policy.

11.2. Your use of any third-party service accessed through the Service may be subject to that provider's terms and privacy practices, for which we are not responsible.

12. Intellectual Property in the Service

12.1. The Service — including its software, design, text, graphics, templates, workflows, and the arrangement of its features (but excluding your Content) — is owned by Mind Arc LLC or its licensors and is protected by intellectual-property laws.

12.2. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own permitted use (or, for a Firm, for the Firm's permitted use). You may not copy, modify, distribute, or create derivative works of the Service except as expressly permitted.

12.3. Feedback. If you send us suggestions or feedback, you grant us a perpetual, royalty-free license to use it without obligation to you.

13. Privacy

Your use of the Service is subject to our Privacy Policy, which explains what information we collect, how we use and share it, how long we keep it, and your rights. By using the Service, you acknowledge the Privacy Policy.

14. Suspension, Termination, and Account Deletion

14.1. Your right to delete. You may request deletion of your Account at any time from your Account settings.

14.2. 14-day grace period, then administrative review, then permanent deletion. When you request deletion, your Account enters a 14-day grace period, during which you may cancel the request and restore your Account. At the end of the grace period, your request is queued for a final administrative review before deletion executes — this review exists solely to catch errors in the deletion process itself before they become irreversible; it does not involve any assessment of your reasons for leaving, and does not extend the process indefinitely. Once approved, your Account and associated case Content are permanently and irreversibly deleted. This deletion is not reversible after it runs.

14.3. What is retained after deletion. Permanent deletion is subject to the following limited exceptions:

  • (a) Financial and transactional records that we are required to retain for tax, accounting, audit, or legal-compliance purposes;
  • (b) De-identified, aggregated statistics that are not linked to you and that cannot reasonably be used to identify you; and
  • (c) Comments or notes you left on other users' cases, which are anonymized rather than deleted — your authorship is unlinked and your name is replaced with "Deleted user" — so that the other user retains the context of their own case. The substance of such a comment is preserved; your identity as its author is not.

Our Privacy Policy describes these exceptions in more detail.

14.4. Our right to suspend or terminate. We may suspend or terminate your access, with or without notice, if you violate these Terms, if required by law, to protect the Service or other users, or if your Account is inactive for an extended period. Where practicable and lawful, we will give notice.

14.5. Effect of termination. On termination, your right to use the Service ends. Sections that by their nature should survive (including Sections 3, 6.7, 7.1, 8, 12, 14.3, 15–21) survive termination.

15. Disclaimer of Warranties

15.1. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

15.2. WITHOUT LIMITING SECTION 3, WE DO NOT WARRANT THAT ANY OUTPUT OF THE SERVICE IS ACCURATE, COMPLETE, CURRENT, OR SUITABLE FOR ANY IMMIGRATION MATTER, OR THAT USE OF THE SERVICE WILL RESULT IN ANY PARTICULAR OUTCOME. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

15.3. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

16. Limitation of Liability

16.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MIND ARC LLC AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR IMMIGRATION OUTCOME, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

16.2. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (a) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (b) ONE HUNDRED U.S. DOLLARS (US$100).

16.3. No liability for immigration outcomes. We are not responsible for any decision by USCIS, any officer, any court, or any other authority, or for any consequence of any filing, non-filing, delay, or preparation choice. Those decisions and consequences are outside our control.

16.4. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

17. Indemnification

You agree to indemnify and hold harmless Mind Arc LLC and its officers, employees, and suppliers from and against any claims, damages, liabilities, and reasonable expenses (including reasonable attorneys' fees) arising out of or relating to (a) your Content, (b) your use of the Service, (c) your violation of these Terms or any law, (d) your infringement of any third-party right, or (e) for a Firm, its provision of legal services and its handling of any Represented User's data.

18. Dispute Resolution; Arbitration; Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

18.1. Informal resolution first. Before starting a formal proceeding, you agree to contact us at legal@eb1mentor.com and attempt to resolve the dispute informally for at least 30 days.

18.2. Binding arbitration. Except as provided in Section 18.4, any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its applicable rules, rather than in court. The arbitration will be conducted in the English language, and judgment on the award may be entered in any court of competent jurisdiction.

18.3. Class-action waiver. You and Mind Arc LLC agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims.

18.4. Exceptions. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual-property or confidentiality rights.

18.5. Opt-out. You may opt out of this arbitration agreement by sending written notice to legal@eb1mentor.com within 30 days of first accepting these Terms. If you opt out, Section 19 governs disputes.

18.6. Severability. If the class-action waiver in Section 18.3 is found unenforceable as to a particular claim, that claim will proceed in court, but the rest of this Section 18 will remain in effect.

19. Governing Law and Venue

19.1. These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules, and, where applicable, the U.S. Federal Arbitration Act.

19.2. Subject to Section 18, any claim not subject to arbitration will be brought exclusively in the state or federal courts located in the State of Florida, and you consent to their jurisdiction and venue.

19.3. Nothing in this Section deprives you of the protection of mandatory consumer-protection laws of your place of residence where those laws apply and cannot be waived.

20. Changes to These Terms

20.1. We may update these Terms from time to time. If we make material changes, we will provide notice by a reasonable means (for example, by email to the address on your Account or by a prominent notice in the Service) before the changes take effect.

20.2. Changes take effect on the stated effective date. Your continued use of the Service after that date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service and may delete your Account.

21. Miscellaneous

21.1. Entire agreement. These Terms, together with the Privacy Policy, the Disclaimer, and any plan-specific terms presented at purchase, are the entire agreement between you and us about the Service and supersede prior agreements on that subject.

21.2. Severability. If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

21.3. No waiver. Our failure to enforce any provision is not a waiver of it.

21.4. Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.

21.5. Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

21.6. Notices. We may give you notice by email or through the Service. You may contact us as described in Section 22.

21.7. Relationship. Nothing in these Terms creates a partnership, agency, employment, or joint-venture relationship between you and us.

22. Contact

Mind Arc LLC Email: legal@eb1mentor.com